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Spotlight on...The Reference Team!

by Heather Walker-White on 2019-06-14T18:11:31-04:00 | Comments

Did you know that the Shapiro Library has some of the best Reference Librarians around?  Really!  And, their job is to help support you in your research journey.  Here are some interesting tidbits about our service and the team...

  • We offer 24/7 chat support!  Shapiro Librarians are available whenever the Reference desk is open, but we also have a professional chat service which provides reference and research assistance when we aren't available (and we follow up on every transaction to ensure your information needs are met!) .
  • All members of the team are professional librarians.  That means that they each have their Master's in Library/Information Science from an American Library Association-accredited program (and half of the team holds a second advanced degree, too!).  They are experts at finding information!
  • In addition to providing research support via chat, in person, and on the phone, team members also write content for our extensive FAQs and contribute to the creation of subject and course LibGuides.

See what our users have to say about the support they've received from the Reference Team:

"I got the answers to my question. These guys are the best at answering my questions. Thank you so much."

" . . . so helpful and kind, I could just tell she had a smile on her face while she was helping me out."

"I was so pleased as to how easy it was to receive assistance!"

"Incredibly helpful! Gave me credible, thought provoking resources and advice. I would give ten stars if I could."

"AMAZING! I should have used this resource sooner . . . helped me turn an hour of work into a 30 second search. Absolutely awesome."

"My first experience with the Shapiro Library has been exceptional!"


And...check out these FAQs (hand picked for you by a member of the Reference team!):

For ENG123, I need to find a counterargument for my persuasive paper.  Do you have any tips?

Where can I find primary sources?

What is the difference between primary and secondary sources?


The Reference team is here to support you!  Reach out to them any time by clicking the Chat 24/7 With a Librarian button in the upper right hand corner of our website.  Or, you can email them at ask@snhu.libanswers.com.


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