Research Support Help

Reference Services at the Shapiro Library provides a teaching and learning service point for all University students, faculty and staff. Our role is to guide, teach, and support users in their pursuit of knowledge and lifelong learning. Staffed by professional librarians, we assist users with utilizing library resources and tools, conducting research and learning the research process, evaluating information and field general questions about citation styles and plagiarism.

SNHU Librarians are available Monday - Thursday 11:00am - 9:00pm, Friday 11:00am - 4:00pm, Saturday 12:00pm - 6:00pm, and Sunday 12:00pm - 8:00pm ET (special hours may apply over breaks, summer vacation, and holidays) via live chat or email at ask@snhu.libanswers.com.

SNHU students, faculty, and staff who need assistance outside of the hours listed above may use our Chat 24/7 service, and work with a librarian from another academic institution or from a national 24/7 cooperative reference service. All transactions are reviewed by SNHU librarians who may follow up with additional information. NOTE: non-SNHU librarians do not have access to your library account information. For more information about our chat service, please see the FAQ: What is the 24/7 Library Chat service?

The Shapiro Library offers an extensive FAQ search where users can find information independently.

Mission

The mission of reference services is to anticipate and meet the information needs of Southern New Hampshire University’s students, faculty, and staff in a timely, accurate, and professional manner and to effectively communicate the Shapiro Library’s services, resources and policies while supporting lifelong learning.