Accessibility at the Shapiro Library

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Disability and Accessibility Statement

The Shapiro Library at Southern New Hampshire University is committed to providing all SNHU students, faculty, and staff equitable access to the library resources and services they require for academic and research needs. 

Accessibility FAQs

Librarians have compiled frequently asked questions about resources, technology, and tips and tricks regarding accessibility. Please review the tips and tricks available on the pages listed below for help for using the library:

Shapiro Library Research Support

For research support assistance, contact the Library 24/7 chat or email ask@snhu.libanswers.com. Research Support staff can assist with the research process, learning to utilize Library resources and field general citation questions. When reaching out, it might be helpful for staff to know if there is a print-related disability and/or if you are using assistive/adaptive technology. This information is optional and confidential but will allow staff to give specific directions or recommendations of resources and how they can be made accessible.

You can access 24/7 Library Chat by clicking on the “24/7 Library Chat” image at the top of any page header. It is staffed by a combination of SNHU Research Support students, who are trained to provide library research support to the SNHU community, and qualified non-SNHU staff. If you are using the 24/7 Library Chat service between the hours of 10 pm and 12 pm (noon) Eastern Standard Time, you will be chatting with a librarian from another academic institution, sometimes even in the United Kingdom, or from a national 24/7 cooperative reference service. SNHU librarians may follow up on those chats with additional information after your chat with a non-SNHU librarian.

Disability and Accessibility Services

Guided by the civil rights regulations of the Americans with Disabilities Act, as Amended (ADAA) and Section 504 of the Rehabilitation Act of 1973, the Campus Accessibility Center (CAC) and the Online Accessibility Center (formerly the Disability Resource Center), is committed to making reasonable accommodations for individuals with documented disabilities to ensure equal access to programs and facilities. 

Online Accessibility Center (For Online Students)
  oac@snhu.edu
  866.305.9430

Campus Accessibility Center (For Campus Students)
  cac@snhu.edu 
  603.644.3118 
  Green Center

External Links

Our website contains links to websites owned and operated by third parties. If you use these links, you leave our website. We have no control over the content of any linked website. However, we are committed to providing equal access to patrons with disabilities, and we will work with you to determine if we can provide the inaccessible third-party content to you in an accessible format if you report an accessibility barrier to us using the Barrier Report Form found at the bottom of the Disability & Accessibility Services This link opens in a new window webpage.