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Off-Campus Library and Interlibrary Loan Services

This LibGuide outlines the policies and procedures for off-campus students, faculty, and staff utilizing the services and resources of the Shapiro Library.

Where Can I Get Help With My Research?

Reference Services

OCLS is committed to coordinating and providing reference assistance to our off-campus students, faculty, and staff in an expeditious manner either in person or through various means of communication.


Send an email to

NOTE: Please check our Wolak Library Learning Commons Hours page for the Reference Services hours. Emails are only answered during these hours. If your question is urgent, please use the live chat which is monitored 24/7.

24/7 Live Chat

Chat with a librarian using the "Chat 24/7 with a Librarian" button at the top right corner of this page.

NOTE: The live chat is monitored by SNHU librarians during the References Services hours. When the SNHU librarians are off duty, we have a 24/7 chat reference service, staffed by academic librarians throughout the United States and the United Kingdom, that helps us to provide reference and research help to our SNHU community. Please review the FAQ: What is the 24/7 Chat with a Librarian service? for more information on this service.


Please note that priority is given to Southern New Hampshire University students, faculty, or staff and to questions about the Shapiro Library's resources and services.