- ask@snhu.libanswers.com
- Phone Number844.684.0456 (Hours)
Borrowers can request the following from the Shapiro Library circulating collection can be borrowed via the "Request" feature within the Online Library Catalog.
Borrowers may NOT request:
COCE students, faculty, and staff are welcome to use the Shapiro Library in person and may check out Library material (including materials not requestable by mail) in person once they have obtained a physical SNHU identification card. For further information on obtaining a SNHU ID card, visit the COCE Student ID Request page in mySNHU.
To borrow, use the Find Books & Ebooks page to search for the resource you need. Once you have located the material, click on the name to go to the item's description page. Once on the description page, you will see a red Request option at the top of the page on the left-hand side. To have the book sent to you, click the Request button and log in to your library account. Once you've logged into your library account you can fill out the form with the needed information.
If you need more information about logging into your library account, look at this FAQ: How do I log into my library account?
If you are experiencing issues logging into your library account, take a look at this FAQ: I'm having trouble logging into my library account?
The Library pays the outgoing postage for the material. Items will be mailed via USPS Priority Mail to US addresses and will generally arrive within 1-3 business days. The borrower is responsible for all items from the moment they are mailed from Shapiro Library until the moment they are received back at Shapiro Library. This responsibility includes the physical condition of items and any replacement or processing costs that may be incurred. The Library will include a prepaid FedEx return shipping label. Overseas returns must use the same package delivery service vendor with which the items were shipped from Shapiro Library.
Return Address:
Southern New Hampshire University
Shapiro Library
2500 North River Road
Manchester, NH 03106-1045
All items will be checked out for a four (4) week period. Borrowers may renew items online if other borrowers have not placed holds on those items. Borrowers may check their records and request renewals by logging in to the "Your Library Account" feature in the Online Library Catalog using their mySNHU user name and mySNHU password.
Items that are returned to the Library more than four (4) weeks after the due date will be subject to both per-item replacement charge(s) (of at least $100/item) and a non-refundable processing fee of $15.00 per item. The returning postmark date will be accepted as the return date when considering whether an item is overdue. Material postmarked after the due date will incur fines if received more than four weeks past the due date. It is highly suggested that borrowers renew their items shortly before mailing them for return. Not all parcel delivery services use postmark dates—if there is no postmark date, the date received will be used as the check-in date. Overseas returns must use the same package delivery service vendor with whom the items were shipped from Shapiro Library.