Reference interactions capture all of the ways learners, faculty, and staff reach out to Shapiro Library for help. During FY25, staff handled 15,870 chat sessions and 5,817 tickets through LibAnswers, supported by the 24/7 Chat Co-Op to provide round-the-clock coverage. Chats generally represent quick, on-demand research help that peaks during assignment deadlines, while tickets may reflect more complex questions submitted through email and staff creation. Tracking both channels highlights the scale of research support provided and how students most often choose to engage with the library.