Library Data Dashboard
Research Services
This section summarizes how learners, faculty, and staff connect with Shapiro Library for research help. It combines chat and ticket activity (Reference Interactions) with staff-reported context about those interactions (Reference Analytics). Analytics reflect only the records that include completed metadata, which is about half of all interactions.
Explore the data
View detailed charts and data by selecting a topic below.
About these measures
The figures shown on the following pages come from LibAnswers, a Springshare platform used by the Shapiro Library for chat and ticket management. Reference Interactions reflect transactions recorded through LibAnswers, including live chat sessions and tickets created from email or web forms. Reference Analytics data are drawn from staff-completed metadata entries associated with those interactions.
Counts represent the total number of interactions recorded during the fiscal year. Analytics data represent only those interactions where metadata fields were completed. Together, these measures provide context for how learners, faculty, and staff connect with library support services and how those services are documented internally.
Notes for Readers
- Figures reflect FY25 activity unless noted on a chart.
- Reference Interactions include 24/7 chat handoffs and tickets created from email or web forms when available.
- Reference Analytics rely on staff metadata entry. Results represent only interactions with completed fields.
- READ scores describe the effort required to answer a question. Higher scores indicate greater complexity.